FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Please review the following items to ensure you're prepared for your cleaning service.
Lockouts and Keys
Please provide access instructions at booking if you won't be home. For apartments and condos, arrange key pickup/return at the front desk or use a lockbox. A $50 lockout fee applies if access instructions are incomplete. During cleaning, our teams will lock the door and prevent entry by unknown persons.
Arrival Time
Our cleaning teams operate from 7 a.m. to 6 p.m., and may occasionally stay later to finish a job. We strive to meet your scheduled arrival window.
Safety
For insurance and safety reasons, our cleaning crews won't move heavy furniture or stand on furniture or ladders larger than 3 steps. We'll do our best to clean and dust higher areas in your home.
Prior to your cleaning:
To ensure efficient cleaning, please store personal items and declutter surfaces. Extra charges may apply for excessively dirty or poorly maintained homes during initial and move-in/out cleanings.
Security
Please turn off or disarm your security system on cleaning day. If you provide arming/disarming instructions, we are not responsible for any triggered alarms.
Children
To ensure children's safety around cleaning materials, please do not leave them unattended. Dominion Cleaning Service reserves the right to cancel appointments if children are left unattended.
Cancellation and Rescheduling
Please provide at least 24-hour notice to skip, cancel, or reschedule a cleaning appointment, or a $50 cancellation fee will apply.
Pets
Please secure your pets before our cleaning crews arrive, as we are not responsible for them.
Parking
Please provide parking instructions and passes as needed. If none are given, we'll assume parking is available. Charges apply if no parking space is available. If our vehicle is towed due to lack of instructions, you will be responsible for the towing fee.
Accidents/ Damage
Please store valuables, antiques, collectibles, crystals, and heirlooms to prevent damage, as we are not responsible for these items if left out. We are also not liable for damages due to improper installation of fixtures, unsecured items, old or bent parts, worn or stained materials, faded paint, fragile mechanisms, or deteriorating items. Inform our office of any special care needs.
While we handle your home with care, we are not responsible for damages to fragile blinds during dusting and cleaning. Notify us if you prefer your blinds not be cleaned.
Products:
We utilize a variety of trusted household cleaning products, including well-known brands such as Clorox, Windex, Dawn, Pledge, and Zep. If you have specific products you would prefer us to use, please inform us at the time of booking. Additionally, we offer a selection of environmentally friendly (green) cleaning products upon request.
Our Goal:
We strive to make your booking experience seamless while delivering
exceptional cleaning services to all our customers.